Acer Chromebase for meetings

The Problem: so you bought a used chromebook or chromebase and you encounter the enterprise enrollment. in other words its asking you for your google credentials but your credentials dont work because your chrome device is managed by the original organization that purchased it..

To return a Chromebase 24 for meetings device to its original (factory) state, follow these steps:

  1. Connect the mouse and keyboard to the device.
  2. Put a paperclip (or pushpin) into the recovery button hole while turning on the device. The recovery button hole is located on the back of the Chromebase device.
  3. Press Ctrl + D.
  4. Press the recovery button with the paperclip again. The device will reboot and the screen will display a red exclamation mark.
  5. Press Ctrl + D. The Chromebase will reboot and start the transition to developer mode. This clears all local data. The deletion takes approximately 10 minutes.
  6. After this process is completed, press the spacebar at the bootup screen.
  7. Press Enter to return to verified mode. The device will reboot and re-enter verified mode.

inside the Acer Chromebase 24


this alone won’t likely work, if not, continue:

if you skip this you will get this error: flashromPartialWrite() so read on carefully

you’ll haft to get into the system and remove the rewrite screw. on the Acer Chromebase 24 if a bit difficult to open the case, but very doable. 3 screws at the bottom and then a couple pry tools should do the trick, unlike most laptops, or other all in ones, this particular model is difficult to get in simply because of the rigidity of the plastic and design. lay it on its face, remove the stand, then the 3 screws at the bottom edge, once those are off, its a matter of prying the back off. once this is done, you will see a whole lot of sheet metal covering all the electronics, remove what you can and you’ll find a motherboard and on this motherboard is the rewrite screw, take it off and boot the machine back up.

get yourself into developer mode then type (Ctrl-Alt-F2) to bring up the command prompt then follow the steps below

Type: chronos

Press Enter

Type: sudo su

Space after “sudo”.

Press Enter

Type: vpd -l (lowercase L)

Space after “vpd”.

Once you type vpd -l, this will display the current motherboards information including the motherboards current serial number.

Press Enter

Type: vpd -s “serial_number”=”0000000000X”

Space after “vpd”, Space after “-s”.

The Product S/N will be the Serial Number with the last letter. Make sure the serial number is CAPITAL letters.

Press Enter

Type: vpd -s “Product_S/N”=”0000000000”

Space after “vpd”, Space after “-s”.

The Product S/N will be the Serial Number without the last letter. Make sure the serial number is CAPITAL letters.

Press Enter

If flashromPartialWrite() error displays go back to the Read/Write Copper where you have removed the sticker and re-clean the area with alcohol and try again. Make sure you shut down the chromebook and remove the battery before cleaning.

Type: dump_vpd_log –force

Space after “dump_vpd_log”.

Press Enter

Type: dump_vpd_log –full –stdout

Space after “dump_vpd_log”, Space after “–full”.

Press Enter

You can now type “vpd -l” then Enter to verify that the serial number has changed.

Once the S/N change has been verified

Press F3 + Power

This will reboot the system back to the screen that says, “Chrome OS verification turned off”

Press the Spacebar to re-enable the Chrome OS Verification.

Press Enter to restart the system.